Customer Service Archives

Mar 6
Customer Service Nightmares: Why Pry?
Yes, I know I promised you the next installment of really juicy customer service nightmares a few days ago.  Frankly, the reason I didn't post about my escrow agency nightmare is because I still haven't woken up!  Seriously.  So we'll...
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Mar 1
Customer Service Nightmares: What NOT To Do!
Whether you are a small or a home-based business owner, it's very important that you understand that good customer service is the lifeblood of your business.  With great customer service (click that link, people; you'll learn a lot!), you will not... Continue Reading
Oct24
Hire Perky, Professional People to Answer Your Phone!
So I had to call in to pay a bill this morning and the phone system couldn't process it for me (I love technology), so I got kicked over to a call center rep.  Now, I always wonder what I'm... Continue Reading
Oct17
Salvaging a Customer Service "Situation"
Just a few days ago I shared a lousy customer service situation I was dealing with and discussed the many ways a company started out doing well, then headed downhill fast. The bad news is that even though yesterday was... Continue Reading
Oct13
Communication is KEY in Good Customer Service
Did you ever see one of your teachers outside of school, at the grocery for instance, and suddenly realize that they had a life outside of the realm in which you always envisioned them?  I had the reverse happen today... Continue Reading
Oct 6
Customer Service Bloopers
Craftrends magazine recently ran an article in their Consumer View section with a hit list of the five frustrations that probably plague stores everywhere.  If you're operating a small business, it's even more important that you stress to your employees... Continue Reading
 


Home-Based Thursday: Personalizing Your Website
Raising Your Rates
Pricing Your Products or Services, Part II
Pricing Your Products or Services, Part I

Customer Service Archives

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