SmallBizMentor: Customer Service Archives

Customer Service Archives

Mar 6	Customer Service Nightmares: Why Pry? Melonie Murray March 6, 2007 Know More: Customer Service, Financial Matters, Plan for Success, Public Relations, Team Building/Training 2.0, Customer Service Yes, I know I promised you the next installment of really juicy customer service nightmares a few days ago. Frankly, the reason I didn't post about my escrow agency nightmare is because I still haven't woken up! Seriously. So we'll... Continue Reading Posted at 10:48 PM \| Permalink \| Comments
Mar 1	Customer Service Nightmares: What NOT To Do! Melonie Murray March 1, 2007 Whether you are a small or a home-based business owner, it's very important that you understand that good customer service is the lifeblood of your business. With great customer service (click that link, people; you'll learn a lot!), you will not... Continue Reading Posted at 9:14 PM \| Permalink \| Comments
Oct24	Hire Perky, Professional People to Answer Your Phone! Melonie Murray October 24, 2006 So I had to call in to pay a bill this morning and the phone system couldn't process it for me (I love technology), so I got kicked over to a call center rep. Now, I always wonder what I'm... Continue Reading Posted at 7:58 AM \| Permalink \| Comments
Oct17	Salvaging a Customer Service "Situation" Melonie Murray October 17, 2006 Just a few days ago I shared a lousy customer service situation I was dealing with and discussed the many ways a company started out doing well, then headed downhill fast. The bad news is that even though yesterday was... Continue Reading Posted at 5:41 PM \| Permalink \| Comments
Oct13	Communication is KEY in Good Customer Service Melonie Murray October 13, 2006 Did you ever see one of your teachers outside of school, at the grocery for instance, and suddenly realize that they had a life outside of the realm in which you always envisioned them? I had the reverse happen today... Continue Reading Posted at 10:02 PM \| Permalink \| Comments
Oct 6	Customer Service Bloopers Melonie Murray October 6, 2006 Craftrends magazine recently ran an article in their Consumer View section with a hit list of the five frustrations that probably plague stores everywhere. If you're operating a small business, it's even more important that you stress to your employees... Continue Reading Posted at 10:55 PM \| Permalink \| Comments
	Home-Based Thursday: Personalizing Your Website Raising Your Rates Pricing Your Products or Services, Part II Pricing Your Products or Services, Part I

Customer Service Archives

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