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Customer Service Archives
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Mar 6
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Mar 1
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Whether you are a small or a home-based business owner, it's very important that you understand that good customer service is the lifeblood of your business. With great customer service (click that link, people; you'll learn a lot!), you will not...
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Oct24
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So I had to call in to pay a bill this morning and the phone system couldn't process it for me (I love technology), so I got kicked over to a call center rep. Now, I always wonder what I'm...
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Oct17
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Just a few days ago I shared a lousy customer service situation I was dealing with and discussed the many ways a company started out doing well, then headed downhill fast. The bad news is that even though yesterday was...
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Oct13
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Did you ever see one of your teachers outside of school, at the grocery for instance, and suddenly realize that they had a life outside of the realm in which you always envisioned them? I had the reverse happen today...
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Oct 6
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Craftrends magazine recently ran an article in their Consumer View section with a hit list of the five frustrations that probably plague stores everywhere. If you're operating a small business, it's even more important that you stress to your employees...
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