SmallBizMentor: Customer Service Archives

&amp;amp;amp;amp;amp;amp;amp;lt;A href=&amp;amp;amp;amp;amp;amp;amp;quot;http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;amp;amp;amp;amp;amp;amp;amp;MarketPlace=US&amp;amp;amp;amp;amp;amp;amp;amp;ID=V20070822%2FUS%2Fallinfoabo0e5-20%2F8010%2F2554d597-d857-4066-b3af-e56763804e09&amp;amp;amp;amp;amp;amp;amp;amp;Operation=NoScript&amp;amp;amp;amp;amp;amp;amp;quot; mce_href=&amp;amp;amp;amp;amp;amp;amp;quot;http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;amp;amp;amp;amp;amp;amp;amp;MarketPlace=US&amp;amp;amp;amp;amp;amp;amp;amp;ID=V20070822%2FUS%2Fallinfoabo0e5-20%2F8010%2F2554d597-d857-4066-b3af-e56763804e09&amp;amp;amp;amp;amp;amp;amp;amp;Operation=NoScript&amp;amp;amp;amp;amp;amp;amp;quot;&amp;amp;amp;amp;amp;amp;amp;gt;Amazon.com Widgets&amp;amp;amp;amp;amp;amp;amp;lt;/A&amp;amp;amp;amp;amp;amp;amp;gt;Isn't it funny how it's just the little things that can make or break customer perceptions and loyalty? Some small business owners miss out on leveraging the power of customer service recovery. I've just been away... Continue Reading

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Jun27	Amazing Laser Magic Act Video - Do You Offer Your Customer Something Magical & Unexpected? Yvonne Russell June 27, 2008 Know More: Customer Service customer service, laser magician show, small biz mentor, yvonne russell Here's a young guy who is an amazing!! magician. But it's a magic act with a modern touch. Watch what he can do with a laser light beam. Can a beam of light bend? Can you walk through it? This... Posted at 12:00 AM \| Permalink \| Comments
Jun 2	Would You Like Burnt Toast With Your Soup Madam? Yvonne Russell June 2, 2008 When I was in England, I encountered waiters who I swear trained at the Basil Fawlty school of hospitality... plates thrown on the table and everything was too much trouble. At the time, I thought it was hilarious.Maybe I've been... Continue Reading Posted at 12:00 AM \| Permalink \| Comments
Jun 1	A Tale Of Warming Up Your Customer Service Attitude Yvonne Russell June 1, 2008 &amp;amp;amp;amp;amp;amp;amp;lt;A href=&amp;amp;amp;amp;amp;amp;amp;quot;http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;amp;amp;amp;amp;amp;amp;amp;MarketPlace=US&amp;amp;amp;amp;amp;amp;amp;amp;ID=V20070822%2FUS%2Fallinfoabo0e5-20%2F8010%2F2554d597-d857-4066-b3af-e56763804e09&amp;amp;amp;amp;amp;amp;amp;amp;Operation=NoScript&amp;amp;amp;amp;amp;amp;amp;quot; mce_href=&amp;amp;amp;amp;amp;amp;amp;quot;http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;amp;amp;amp;amp;amp;amp;amp;MarketPlace=US&amp;amp;amp;amp;amp;amp;amp;amp;ID=V20070822%2FUS%2Fallinfoabo0e5-20%2F8010%2F2554d597-d857-4066-b3af-e56763804e09&amp;amp;amp;amp;amp;amp;amp;amp;Operation=NoScript&amp;amp;amp;amp;amp;amp;amp;quot;&amp;amp;amp;amp;amp;amp;amp;gt;Amazon.com Widgets&amp;amp;amp;amp;amp;amp;amp;lt;/A&amp;amp;amp;amp;amp;amp;amp;gt;Isn't it funny how it's just the little things that can make or break customer perceptions and loyalty? Some small business owners miss out on leveraging the power of customer service recovery. I've just been away... Continue Reading Posted at 12:26 AM \| Permalink \| Comments
Apr24	Is This Good Customer Service or A Naive Business Person? Yvonne Russell April 24, 2008 I love good news stories. So I wanted to share a pretty amazing story of old fashioned trust and service from my experience purchasing a simple but very large $150 whiteboard for my home office. One store stood out offering... Continue Reading Posted at 12:00 AM \| Permalink \| Comments
Apr21	What I Learned About Customer Service From Buying A Simple Whiteboard Yvonne Russell April 21, 2008 I had an interesting customer service experience when I bought a whiteboard today. Not an exciting purchase but it provided some useful reminders. I was after a very large whiteboard for my home office wall to act as an editorial... Continue Reading Posted at 12:39 AM \| Permalink \| Comments
Mar12	Customer Service On The Chopping Block Yvonne Russell March 12, 2008 Last night I watched The Chopping Block, a TV show that pits 2 restaurants against each other in a bid to win $20 000.There is a food critic involved and a professional chef who coaches the restaurant chefs. There's $5000... Continue Reading Posted at 5:09 PM \| Permalink \| Comments
	Small Biz Mentor Readers Concerned About Shop Rage - Comments Roundup Shop Rage - Customers Fight Back Small Business Deal Makers & Deal Breakers Hidden Costs Are Not Good Business How To Create Customer Loyalty By Going The Extra Mile How Saying Thank You Can Make Your Business Stand Out From The Crowd How Would You Salvage This Customer Service Stuff Up? Customer Service Recovery Keep Customers In The Loop About Business Hours - Small Biz Mentor Roundup How To Turn A Negative Into A Positive - A Good News Customer Service Experience 10 Ways To Thank Your Customers - Small Business Savvy Cambridgeshire Customer Service Charter - A Possible Model For Small Business Where & How Do You Learn About Customer Service? Customers Know When A Thank You Is Sincere Or Not Real Customer Service vs Going Through The Motions Let Customers Know About Changed Hours Via Your Website Doctors In England Offered £150m For Customer Friendly Hours Does Your Small Business Have A Customer Service Policy Happy New Year To Small Biz Mentor Readers Open and Closed Signs in Retail - Communicate With Customers What Does Back In 5 Minutes Mean To Your Customer? Advise Customers Of Changes To Opening Hours - Customer Service Basics Advertise Your Opening Hours - Good Customer Service Man Leaves Waitress $50 000 Tip In His Will Customer Service - Should You Answer The Phone or Keep Serving Your Instore Customer? Consumer Psychology & Store Layout - It's Not All About Demographics How A Throw Away Comment Can Lose A Sale & A Customer - Customer Service Relationships Customer Service - A Friendly Face In The Christmas Frenzy Is Your Store Accessible To Customers At Christmas? Provide A Pleasant Christmas Atmosphere For Your Customers Christmas Is A Great Time To Observe Customer Service In Action 10 Tips To Help Your Customers Have A Stress Free Christmas What If Santa Doesn't Deliver The Presents? More Chrisco Hampers Customer Service Issues When Christmas Doesn't Come - Letting Down Your Customers The Mindset Of Company Culture Change When Bad Customer Service Happens To Good People

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