Devoted to small businesses and those who run them

So simple, yet often overlooked - just saying thank you can be powerful. We don't do it enough.

But be genuine. People know when it's faked or forced. Saying thank you is just something good to do - It's not about what's in it for you, although it will make you feel good too.

We always enjoy it when someone thanks us. People who give you feedback that they appreciate what you do are people you want to interact with again.

How Can You Say Thank You?
Face to face, email, phone and my personal favorite - the handwritten thank you note. Little notes can have a big impact.

Who Can You Thank?
Staff - Acknowledge them privately and in front of others. When things get frenetic or tough, you'll have something stored in their emotional bank account.

Customers - For their business, for suggestions, for feedback, for patience, for loyalty, for referalls etc.

Suppliers - For going the extra mile, for problem solving, for being flexible, for friendship