Devoted to small businesses and those who run them

Yes! Absolutely I would. In fact I have many times. I've lost a few times, but the risk is so very minimal. Usually I trust my intuition, and occasionally I've been known to turn down business altogether - even if they were ready and able to pay. Over the years I've learned to trust that feeling - even if I never find out if the feeling was 'right' or not. So, yes, trust the customers. It'll help in the karma department more than hurt.

This is cool and I was blown away by what he did too. He achieve few things at the same time:

1. Solve the machine problem
2. Build trust with customers
3. Make his customer feel happy
4. Demonstrated extraordinary service

I am impressed!

Wow! That's the way he stands out from the crowd.

@ Michelle - I've done it too Michelle. You do get a sense of people after you've been in business for a while.

@ Attraction Guy - Great breakdown. The fact that I'm blogging about it shows I'm impressed and I'll be happy to spread the word about this local business with my colleagues and friends.

Sure, he took a risk, but it's going to result in some good business for his store. I know I'll be going back there.

@ Raymond - He sure does stand out from the crowd, not only for his service but his customer focused approach.

Looks like it took a breakdown in the modern credit card system to demonstrate old fashioned credit ... and trust. Good for him! And ultimately, it is good for is business. His gains certainly outweighed his risk.

As for me, I have been self-employed for 18 years and have often let payments ride when necessary. I am thrilled to say that I have been stiffed only once, and that didn't deter me from doing it again.

He took a risk, but that's the speed of trust I guess. I believe that you're now very satisfied with the service, you will come back, or even refer that store to your friends.. They're really giving their customer the benefits of the doubt. Believe in the best to bring out the best.
Thanks for sharing,
Robert

I believe the credit goes to the sales consultant as well as to the company. If the company is not a high-trust organization where it entrusts and empowers its employees to trust, help and support the customers, I'm pretty sure the employee, however helpful he might be, will find it tough to go the extra miles. So, Yvonne, I said congrats to you finding a wonderful sales consultant and a high-trust organization that support you.

Hi Peter
As you say his gains outweighed the risks.

I guess when you've been in business a while, you have an innate sense of which people are genuine.

Hi Vivienne
This is a great point about the high trust culture of the organization.

While obviously an experienced employee, this person was not the manager or owner of the business, but he had to make a decision as he was in charge of the store on his own at the time.

Thanks for joining in the conversation.

Why not give the store a plug in your article Yvonne? I'm sure they's appreciate some good publicity.