Devoted to small businesses and those who run them

I love customer service stories. Small business is all about customer service.

Learn Customer Service From Our Own Experience As Consumers
We can learn from our own experiences as consumers and apply those lessons and reminders to our own business.

The basics of customer service apply whether our businesses are retail or service oriented, part time or full time, main street or home based.   

Learn Customer Service From Other Businesses
We can also learn from the experiences of other businesses, big and small. We can scale up or down, and adapt the basic principles to suit our own businesses. 

Learn Customer Service From Training & Colleagues

• mentors
• colleagues
• formal training 
• meetings and discussions
• feedback from customers
  

Learn From The Media
Other ways we can learn about customer service include

• websites and blogs
• television stories
• newspaper stories
  

• feedback
• observation of what is well received
• customer engagement in your business and philosophy
• customer perception of your business brand