Communicating with customers is key to building credibility, trust and to developing a customer relationship.
Something as simple as keeping customers and prospective customers in the loop about changes to your business hours is basic, but important.
It's not only courtesy, but it makes good business sense. This is true for temporary changes, as well as permanent changes.
Small Biz Mentor Posts
Here are some popular customer service posts about keeping customers informed of changes in business hours.
- Let Customers Know About Changed Hours Via Your Website
- Advertise Your Opening Hours - Good Customer Service
- Advise Customers Of Changes To Opening Hours - Customer Service Basics
- What Does Back In 5 Minutes Mean To Your Customer?
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