« Develop A Positive Culture In Your Small Business | Main | Man Leaves Waitress $50 000 Tip In His Will »

Dec30
The Power Of Handwritten Thank You Notes In Business & In Shaping A Business Culture

I've suggested 10 ways to thank your staff.small_biz_mentor_tip.png

Bridget Wright from Leader Notes stopped by to comment and reminded me -

I think the most effective, impressionable way to thank any staff is just saying those two lovely words, "Thank you." Of course, steak dinners aren't bad either!

Handwritten Thank You Notes For Staff
I couldn't agree more about the personal touch. A handwritten thank you note with specfic feedback also goes a long way to encouraging, supporting and valuing staff.  

The power of a handwritten note is highlighted in this comment by Janie L Hermann on a post entitled Do We Encourage Our Employees to Leave? at Library Garden, which I found thanks to Meredith Farkas.

Janie says,

My first year of teaching I had a principal who visited our classrooms regularly both while we were teaching and after hours just to chat. He was not being intrusive, just interested.

About once every 6-8 weeks I would receive a quick handwritten note from him complimenting on something that I had done recently...

I loved working in that school and for that principal...I still have those thank you cards tucked away.

Power Of Handwritten Thank You Note
The power of a handwritten thank you note is equally applicable to business. The once every 6-8 weeks Janie mentions is interesting. This indicates that it was part of the culture of the organization or as Quint Studer says, "hardwired into the organization."

Business Culture

I think "hardwired" is a great term to use when referring to developing a business culture.

Studer elaborates -  

But that doesn't mean just sending the occasional note when someone goes far above the call of duty. It means literally mandating a specific number of thank-you notes for leaders to send to the people they supervise.

Thank-you notes don't just happen. If they aren't hardwired into an organization, they don't get written.

In Touch With Your Business & Valuing Staff
A sincerely worded handwritten thank you note goes a long way to showing you are in touch with what is happening in your business.

Equally importantly, it shows that you are approachable and that you value staff members as individuals, as well as for their contributions.


17 Comments/Trackbacks




Hi Yvonne,

That's a very good idea.

Just curious. How did your principal deliver the thank you card to you?

He/she gave it to you personally or what?

Thanks for sharing. :)

Hi Raymond
I was quoting from a comment a post, so this didn't happen to me personally, although I wish it had.

However, I think maybe giving the handwritten thank you note personally or maybe sometimes putting it on the desk as a surprise would be good... as long as it didn't just get mixed up with all the other papers on the desk, of course.

Some people talk about posting them as well.

What would you prefer if you received a thank you note? I think I'd prefer it as a surprise, so I could open it privately. Any other thoughts?

In today's technology driven world, handwritten letters, notes, and Thanks Yous are rare. It's a special thought and let's the person know you care. I personally wrote letters/thanks you's to the moms in my MOMS Club. They were amazed. It's such a simple jester, but the idea that you take time to recognize another person means the world.

I so much agree with this post, thank you's play such a large role in establishing relationships

Hi, wanna share a quote from Joel Osteen...
"your thoughts do not bless anybody but you…"
No matter how thankful we are, no point if we don't express it.
Even a simple notes matter and a written "thank you" note is really a great idea.

Yvonne, thank you for sharing!

Here is a simple message I've ever written on encouraging others...
http://www.reason4smile.com/2007/10/23/encouraging-others/
Hope it's useful.

Regards,
Robert

Interesting about the principal, because my son's principal also sends out hand written thank yous to parents, kids, staff and hand signed ALL the holiday cards that went out to the kids this year. It's a terrific way to show the families that he cares.

Hi Cindy
As you say, it's a simple gesture, but a personal one with a real sense of connection. That makes it all the more powerful and meaningful to both the sender and the receiver.

Hi Don
Thanks for dropping by. Yes, customer service is definitely about developing customer relationships.

Just saying a simple thank you is always appreciated.

Hi Robert
Love the Joel Osteen quote. I also enjoyed your article about encouraging others.

Hi Anne-Marie
Great example about your son's school principal. Thanks for sharing it.

Handwritten is so much more personal, and your son's principal has obviously had good feedback on his approach, as he does it regularly. Great stuff!

I have collated all your comments into a follow up post, coming soon.

Thanks so much for your input. This is a great topic, and an important one.

» Small Biz Mentor Readers Comments On The Power Of Handwritten Thank You Notes from SmallBizMentor
It seems that Small Biz Mentor readers agree about the power and potential of handwritten thank you notes. Reader Comments SpotlightI'd like to share some insights left by readers in the comments section on my post, The Power Of Handwritten... [Read More]

» Most Popular Small Biz Mentor Posts from SmallBizMentor
Enjoy our top 8 most popular Small Biz Mentor posts.Partner With Another Business - Use A Double Sided Business Card - Team up with complementary businesses and share a business card to leverage off each other's networks.Recruiters Borrow From Spee... [Read More]

Just thought I would clarify about the delivery of the notes. We had a staff room and each teacher had a small mail cubicle and this is where the principal would put the notes. It was a rural school for K-8 and total staff size of 28 (including suppport staff). I am not sure that the notes could have happened with such frequency had the school been larger.

The power of the handwritten thank you note is stronger than one knows. I just got one yesterday from a colleague for helping to organize an event and it is tacked on my bulletin board. In turn, I wrote two today to thank presenters who had been at my library recently -- something I try to do when time permits.

Hi Janie
Thanks for inspiring this post in the first place, and for taking the time to add to the conversation. As you can see, it has sparked a lot of interest.

I agree about the necessity for the personal touch. The handwritten note wouldn't work if it came from someone you don't intereact with. It needs to be authentic.

I think it could work in a larger organization, but the handwritten notes would need to be from someone who actually knows your work.

» International Day Of Awesomess - An Awesome Day For Business & Life from SmallBizMentor
SmallBizMentor.comToday I attended a seminar. The presenter started by telling us that March 10th is the International Day of Awesomeness. This is a new one on me, but what a great idea. The initiators of this event sayThe International Day... [Read More]

» Karen Swim Shares How Little Notes Can Have A Big Impact from SmallBizMentor
Guest Post By Karen D. Swim Do you want to get someone’s attention? Write them a note. Technology has enabled us to connect faster and farther than ever before.  As we type, tweet and text we may be overlooking... [Read More]

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Develop A Positive Culture In Your Small Business | Main | Man Leaves Waitress $50 000 Tip In His Will »

Advertise

Atlanta Locksmith - servicing small businesses in Atlanta.
Advertise Here

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

Blognoggle

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



SmallBizMentor is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb