« Man Leaves Waitress $50 000 Tip In His Will | Main | Advise Customers Of Changes To Opening Hours - Customer Service Basics »

Dec31
Advertise Your Opening Hours - Good Customer Service

The old adage of "build it and they will come" doesn't work in retail. As any store owner knows, you need to spread the word. 

One of the basics is to advertise your opening hours. It's just plain good customer service. More than that it is just basic common sense.

Sure, word of mouth is very powerful, but you can't rely on word of mouth for something as basic (and important) as letting customers know your opening hours. A simple sign in your window detailing your opening hours is a good start.

Department Store Opening Hours
Department stores are very good at keeping customers informed about opening hours. It's part of company policy.

Changes In Opening Hours
They are also good at taking the opportunity to publicize amended hours due to public holidays when the store may be closed.

Advise Customers Of Extended Hourscustomer_service.jpg
Equally importantly, they let customers know about extended hours e.g. in the holiday season.

This is a basic communication tool, and a service to the customer. Without it, the department store stands to lose trade if customer don't know they can shop extended hours.

In addition, extra hours are seen as adding some flexibility and responding to the customer's needs in peak shopping times.

Small Retail Store Owners
Department stores spent thousands of dollars with consumer psychology and customer service principles. These lessons about communicating and advertising opening hours, are ones that small retail store owners could apply to improve communication with their customers. 


 


1 Comments/Trackbacks




» KeepCustomers In The Loop About Business Hours - Small Biz Mentor Roundup from SmallBizMentor
Communicating with customers is key to building credibility, trust and to developing a customer relationship.Something as simple as keeping customers and prospective customers in the loop about changes to your business hours is basic, but important. It... [Read More]

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Man Leaves Waitress $50 000 Tip In His Will | Main | Advise Customers Of Changes To Opening Hours - Customer Service Basics »

Advertise

Atlanta Locksmith - servicing small businesses in Atlanta.
Advertise Here

sponsored ads



Incredible Hall of Acclaim.

subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

Blognoggle

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



SmallBizMentor is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

WebMetricsGuru

TheInsurancePolicy

MarketingBlurb