« November 2007 | Main | January 2008 »

Dec31
Open and Closed Signs in Retail - Communicate With Customers

Signage is crucial in small business, especially in the small business retail sector.

Closed Sign
The other day I was shopping, and saw customer_service.jpga small gift store with a "Closed" sign on the door in the middle of the day.

All the stores around were open. I had made a special trip to shop there, on the assumption that the store would be open.

The Unexpected Happens
Never mind. The unexpected sometimes happens. We all understand that. As customers are hard won in small business, and once won, you want to keep them, I got to thinking.

What Could The Store Owner Have Done Better?
To keep faith with customers and to communicate any unexpected (or planned) changes, perhaps the store owner could have

  • indicated when she would reopen (e.g. if she was on vacation or if she would be back tomorrow)

  • a personalized note in the window for customers or passers by

  • delivered time sensitive lay aways to the neighboring store owner with a sign on the door indicating this to customers

  • phoned the next door store to put a sign up on the outside of the window if she was unable to come in to do it herself

 

 

Dec31
What Does Back In 5 Minutes Mean To Your Customer?
Advise Customers Of Changes To Opening Hours - Customer Service Basics
Advertise Your Opening Hours - Good Customer Service
Dec30
Man Leaves Waitress $50 000 Tip In His Will
The Power Of Handwritten Thank You Notes In Business & In Shaping A Business Culture
Dec29
Develop A Positive Culture In Your Small Business
Amazon Engages Customers To Vote On Special Edition Baron Munchausen DVD & Blue Ray Cover Art
Internet Based Moms - Work At Home Mom Forums
Research Work From Home Opportunities Before You Commit
Consumer Awareness Alert - National Home Assembers Work From Home Scam
Dec27
Small Biz Mentor - Some Ideas For 2008. Do You Have Suggestions?
Post Christmas Sales - Bargain Hunter's Paradise Or Spending Trap?
Dec25
Merry Christmas To All Small Biz Mentor Readers
Choosing A Great Business Name
Dec22
A Small Business Christmas - Tips From Around The Web
Small Biz Mentor Customer Service Roundup
Customer Service - Should You Answer The Phone or Keep Serving Your Instore Customer?
How Clear Pricing Helps Small Business Retail Sales
Small Retailers - Learning From Supermarket Consumer Psychology
Dec21
Consumer Psychology & Store Layout - It's Not All About Demographics
How A Throw Away Comment Can Lose A Sale & A Customer - Customer Service Relationships
Customer Service - A Friendly Face In The Christmas Frenzy
Dec20
Is Your Store Accessible To Customers At Christmas?
Provide A Pleasant Christmas Atmosphere For Your Customers
Christmas Is A Great Time To Observe Customer Service In Action
10 Tips To Help Your Customers Have A Stress Free Christmas
What If Santa Doesn't Deliver The Presents? More Chrisco Hampers Customer Service Issues
Dec18
When Christmas Doesn't Come - Letting Down Your Customers
Dec16
Giveaways For Small Business Owners - Workerette Contest Offers Pearls, Book and More
Dec15
Know MoreMedia Is Two Years Old - Happy Birthday To The Best Business Blog Network
Dec14
Nightmare 6 Months For Toy Industry - Impact On Small Businesses
Dec12
Christmas Business Innovations - Creating Experiences & Memories For Your Customers
Dec11
When A Sale Is Not Really A Sale & A Bargain Is Not Really A Bargain
Dec 9
Are You Missing Out On Introverts Input Into Your Team Decision Making?
Dec 8
Use Kipling Questions In Mentoring - What? Why? When? How? Where? Who?
Dec 6
Chinese Toymaker Apologizes For Toxic Toys - Outsourcing Cautions
Open Ended Questions vs Closed Questions
Dec 5
When Your Business Brand & Personal Brand Are Closely Aligned
Dec 4
Paper Catalogs Go Online
Dec 1
Do Employees Shop Online In Your Time? What Is Your Policy?

« November 2007 | Main | January 2008 »

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