Devoted to small businesses and those who run them

Email is an important and frequently used form of business writing. Knowing the basics of email etiquette can help your business brand, and presenting a professional fact to your clients, colleagues and suppliers.

A cc is a courtesy copy. This can be a handy function in business email. 

Advantages of Using CC in Business Email

• time saver in not having to contact other parties separately
  
  
• ensures all recipients see exactly the same information at the same time
  
  
• all recipients know who else has received the information
   
• makes it clear who is the primary or key recipient
  
  

Cautions When Using CC in Business Email

• It's best if possible to have only one key recipient, so it's clear to all recipients who you are directing your enquiry or information to
  
  
• Only cc to others unless the information is relevant to them
  
  
• Only cc to others if they will know why they are receiving the information
  
  
• Use cc sparingly
  
  
• When replying to group or cc emails, check if you need to reply to the sender or reply to all